Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Returns will be accepted by Kidulan without any questions to the customers as Kidulan follows a No Question Asked Customer Return Policy for Customer Satisfaction.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mycare@kidulan.com or you can call our customer care if needed. When your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return is applicable only on the product category which has the mention of return/replacement available.
You can always contact us for any return question at mycare@kidulan.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds (in case of Return/Cancel)
Once we have accepted your return request, you’ll be automatically refunded on your original payment method within 2-4 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
A full refund will be processed in case of order return.
